Some moments stick with us for a lifetime and impact us in ways we never imagined. I missed my train home because of an accident near the station, and I didn’t have enough money to buy another ticket. I was devastated, crying on the platform because I’d be spending Christmas alone and wouldn’t be able to see my sick grandfather. A janitor approached me, offering tissues.

After learning what had happened, he told me not to worry and took me to the customer service desk, where he arranged for a new ticket for the next train home. I was so grateful, I started crying again, and he simply walked away. But just before my train was about to depart, he found me again on the platform, this time with some snacks and a can of Coke. It was one of the kindest gestures anyone has ever shown me.